Portions of the DLC site have moved to the Digital Learning Department at OSPI.

Digital Learning CommonsDigital Learning Commons

How to Reset a Password:

  1. Have the user try answering the "Secret Questions" set up during the account creation process: https://uwnetid.washington.edu/renew/. If that fails, continue to the next step.
  2. Log into the support website: http://www.learningcommons.org/auth/catalyst/tools/
  3. Find the person's name in the system. You can either browse (by last name), or search. You can search on the person's first or last name, or by account name.
  4. Click on "Reset" next the user's UWNetID. You'll then be taken to the DLC ID Manager. Note: you may need to enter your SecurID number again.
  5. Verify that this is indeed the correct account before continuing.
  6. Generate a PAC--a Private Access Code. Click on "Generate PAC" to Continue.
  7. Finalize the reset by clicking the "Reset PAC" button outlined in red.
  8. Print out the following screen and hand it to the person. The PAC will allow them to enter a new password into the system. Simply have the user follow the step-by-step instructions provided on this screen.